Saturday 8:00 am – 3:00 pm PST and on most planned holiday
closures **Additional
fees
will apply.
Product Updates
Capability of receive a change or new release of the software. Each
update software contains new features and improvement.
Configuration Support
Provide system configuration support based on changing business needs.
Tier 1 Support
Will be responsible for basic customer issues. The first job of a Tier
I specialist is to gather the customer's information and to determine
the customer's issue by analyzing the symptoms and figuring out the
underlying problem.
Dedicated Support Expert
Dedicated support is an outsourced support model where the support
provider assigns an expert (or experts) exclusively for your company.
Database Backup
A backup is a copy of data from your database that can be used to
reconstruct that data.
Initial Call Response
Initial response to a request of support made using our customer
supporter center or via email at support@wmsgosoftware.com